Cancellation & Refund Policy

• The membership fee is $39/month (the founding rate for members who join during the founding period; your rate stays locked for as long as your membership remains active) and renews automatically each month until you cancel.
• Medications are billed separately at near-cost. Some are included with membership; others (such as GLP-1/GIP therapy) carry a separate monthly medication fee disclosed before you order.
• For dose-based medications such as GLP-1/GIP therapy, the monthly medication fee is set by your prescribed dose and changes only when your physician adjusts your dose — any new amount is confirmed to you in writing and applies from your next billing date.
• For a new prescription, your medication charge is made at checkout. If the physician does not approve your prescription, that charge is automatically refunded (or voided before settlement) and recurring billing for that treatment is canceled.

You can cancel your membership at any time from your account — there are no long-term contracts and no cancellation fee. When you cancel, your membership remains active through the end of the current paid billing cycle, and you will not be billed again. Cancelling stops future membership charges; it does not by itself refund charges already made.

Because medications — particularly compounded medications — are prepared specifically for you, they cannot be returned or reused once dispensed. A medication is considered dispensed when the pharmacy prepares and releases it for shipment, not when it arrives.

• Once a medication has been dispensed, it is not refundable.
• If a physician declines to approve a prescription, your medication charge is automatically refunded (or voided before settlement) and recurring billing for that treatment is canceled.
• If there is a pharmacy or shipping error attributable to us or our pharmacy partner, contact support and we will work to make it right.

The monthly membership fee pays for your physician access and ongoing care during the billing cycle. To the fullest extent permitted by law, the membership fee is non-refundable — including any partial-month, unused-time, or pro-rata amount. Cancelling stops future billing; it does not refund a fee already charged for the current cycle.

SensibleDoc does not offer satisfaction or outcome-based guarantees. No refund is provided based on results.

If you believe you were charged in error, contact support first so we can resolve it quickly: support@sensibledoc.com. Please contact us before disputing a charge with your bank so we can help.