SensibleDoc Privacy Policy

Information you provide

• Identity and contact details: name, date of birth, sex, email, phone, and shipping address.
• Health information: intake answers, medical history, medications, allergies, vitals, lab results, and documents or photos you upload.
• Communications: messages you exchange with your care team.
• Payment information: processed by our payment processor; we store limited billing status and identifiers, not full card numbers.

Information collected automatically

• Device, log, and usage data, and cookies or similar technologies used to operate, secure, and improve the Platform.

We collect only what we need to operate your membership and support safe, ongoing care.

• To deliver care: intake, physician review, messaging, prescriptions, lab review, refills, and shipping.
• To operate your membership: billing, account management, and support.
• To keep the Platform safe: authentication, fraud prevention, and security monitoring.
• To improve the service and meet legal, regulatory, and recordkeeping obligations.

We use software, including artificial-intelligence tools, to summarize intake information, draft communications, and flag items for the care team. These tools assist staff and physicians; they do not make diagnoses or final treatment decisions. A licensed physician remains responsible for clinical decisions.

Our AI processing provider (Anthropic) operates under a data-protection agreement that prohibits using your information to train its models.

We do not sell your personal or health information.

We share information only as needed to deliver the service or as permitted by law, including with:

• Treating physicians and the pharmacies that fill and ship your prescriptions.
• Laboratories and e-prescribing partners involved in your care (for example, DoseSpot).
• Service providers that host, secure, or support the Platform — including Amazon Web Services (cloud hosting), Stripe (payment processing), and Anthropic (AI processing) — under data-protection and confidentiality agreements that limit their use of your data.
• Authorities or others when required by law, to comply with legal process, or to protect health or safety.
• A successor in the event of a merger, acquisition, or asset transfer, subject to this Policy and applicable law.

We use cookies and similar technologies to keep you signed in, remember your preferences, secure the Platform, and understand how the Platform is used. You can control cookies through your browser settings. We do not use cookies for third-party advertising, and we do not sell your information. We honor Global Privacy Control (GPC) signals where required by law; because we do not sell or share data for cross-context advertising, "Do Not Track" signals do not change how we operate.

We use administrative, technical, and physical safeguards designed to protect your information, including encryption of data in transit and at rest, access controls, and activity logging. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

We keep your medical and account records for as long as needed to provide care, operate the business, and meet legal obligations.

Wyoming does not fix a statutory retention period for private-practice medical records. Consistent with professional guidance and Wyoming’s two-year medical-malpractice limitations period (Wyo. Stat. Ann. § 1-3-107), we retain adult patient records for at least ten (10) years after your most recent interaction, and records for patients who were minors until the patient reaches the age of majority plus the applicable limitations period. Where we provide care to residents of other states, we retain records for the longest period any applicable state law requires.

You can review and update account information, request access to your records, and contact us with privacy questions. Rights to your health records are described in the Notice of Privacy Practices. Residents of certain states (including California) have additional rights described in the California Privacy Notice.

The Platform is for adults 18 and older. We do not knowingly collect information from anyone under 18. If we learn we have, we will delete it.

We may update this Policy; we will post the updated effective date and, where required, notify you. Privacy questions or requests: support@sensibledoc.com · 30 N Gould St, Ste N, Sheridan, WY 82801.

Effective date: June 13, 2026.