General support
Email support@sensibledoc.com for account access, billing help, and getting-started questions.
Email support →Contact
We're here to help
Whether you're considering joining or already a member, we'll point you in the right direction quickly.
Choose the right channel
How to reach the right team
The faster path almost always starts in-app for current members. For everything else, email gets you to a human within the first business day.
Current member care
Existing members should use in-app messaging for medication, refill, and care questions. Your care team sees your history in one place.
Open patient portal →Urgent concerns
Send an urgent in-app message and our team will escalate it with a 4-hour target. For medical emergencies, call 911.
Send urgent message →Privacy requests
Email support@sensibledoc.com with subject line "Privacy Request" and we will guide next steps.
Email privacy team →